Shipping Policy

 

We ship worldwide. All orders are shipped out Monday - Friday. Orders placed Friday - Sunday will be shipped out the following Monday/Tuesday.
Please allow 2-5 business days for orders to be processed before it ships. During sales and holidays allow 7-10 business days for processing before shipment.

Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder. Shipping rates are based on weight, destination, and method, and we charge you only what we pay.

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US shipping

Customers within the U.S. may choose from a range of shipping options with USPS and FedEx. All shipments to PO boxes will be shipped via USPS. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Culture change is not responsible for delays caused by the post office or lost packages due to address errors.

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Domestic shipping

International customers may choose from a range of shipping options with FedEx and USPS. International packages are estimated to take 5-30 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Culture change is not responsible for delays caused by the post office or lost packages due to address errors.

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Duties and Taxes

Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to Culture change and we will refund you the cost of the order excluding shipping.